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Welcome

Welcome to the AzurPoly documentation and troubleshooting portal. This site centralizes the manuals and technical guides and is designed to be a single, up‑to‑date reference for all our aircraft.

tip

You can download each aircraft documentation in PDF format to use it offline (find the link on each aircraft main page).

Known issues​

Those issues are already acknowledged and will be fixed in future updates.

Last updated: 2026-08-14

  • Performance issues on PS5.
    → We have received reports of stuttering and low frame rates on PS5, although we were unable to reproduce these issues during our internal PS5 testing.
    → In future updates, we will attempt to reduce the processing load of certain avionics systems to determine whether this improves performance.
    → Constructive feedback is welcome, particularly when accompanied by details about your simulator settings, videos or other relevant information.
  • Autopilot approach (ILS) mode is unstable.
    → The system will be improved in a future update.
  • Autopilot can cause significant lateral movements at high altitude.
    → Currently under investigation.
  • EFB settings are not saved correctly between flights.
    → Currently under investigation.
  • Aircraft parts disappear at a distance.
    → With the modular 3D system introduced in MSFS 2024, LOD transitions are significantly more aggressive. As a result, it has become increasingly difficult for developers to keep modular objects visible at long distances.
    → There is currently no short-term solution available on our side. However, we are discussing the issue with Asobo and hope that future simulator updates will provide developers with greater control over modular-object visibility.
  • Minor sound issues, including repeating loops during formation flight and crackling in external views.
    → We are investigating these issues with our sound artist.
  • Unstable switchs hard to move in the intended direction.
    → This is a simulator issue, and a support ticket has been opened with Asobo.
  • Terrain-following may oscillate above flat terrain under certain conditions.
  • Custom waypoints cannot be imported into a flight plan.
    → For now, custom waypoints need to be created directly through the avionics (MRK goals). We will support importing them in a future update.

Support​

If you are experiencing any issue with one of our products, please ensure you first read this documentation. All features included (or not) in our aircraft are described in the manuals. Your issue may be a normal behaviour explained in the documentation. Please ensure you installed latest available version of the incriminated product.

If you have questions about a product, first check if FAQ can help.

Ultimately, you can contact us via email. You can also reach us on our Discord server.

Writing complaints on public forums or online stores will not help, as we cannot track all messages left on each page referencing our products.

warning

Documentation published on this website is exclusively provided for usage with AzurPoly products in Microsoft Flight Simulator. They are not official aeronautical publications and must not be used for real‑world operations, training, or decision‑making. Any resemblance to real procedures is for simulation and entertainment purposes only. AzurPoly disclaims all liability for any use of this documentation outside of the intended simulation context.

MSFS 2024 retro-compatibility​

MSFS 2020 add-ons are supposed to be fully compatible with Flight Simulator 2024. If you find any issue specific to MSFS 2024, please contact us.

Products​

You can buy our products from the in-game Marketplace or from third-party stores, including:

Installation​

If you encounter any issue related to the installation of our add-on from a third-party store, please contact the store's support directly. In most cases, we cannot help as the installation process is handled by the store's installer and not by us. We will of course do our best to help you, but we cannot guarantee a solution.

After purchasing the product, click on Install.
Download and installation will be managed automatically in background.

Update​

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Microsoft Marketplace ingestion can take from several days to several weeks to be completed. As a result, there may be a significant delay between the release of an update and its actual availability in the official Marketplace. This is completely outside of our control. For this reason, updates are generally first available on third-party stores.

You will generally see a notification when updates are available.
Download can be triggered from the content manager.
In MSFS 2024, streamed packages should be updated automatically.

Uninstall​

We would be sad to see you go, but if you need to uninstall one of our products, here is how to do it.

Go to your content manager in order to remove an installed product.